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Terms and Conditions
Warranty Terms & Conditions and Claims Procedure
TERMS AND CONDITIONS
Application and entire agreement
1. These terms and conditions will apply to the purchase of the goods detailed in our application lists as provided (Goods) by the buyer (you, your) from Prosport Performance Ltd (we, our, us), a company registered in England and Wales under number 08169028 whose registered office is at Unit 4 Hurricane Close, Salisbury, Wiltshire, SP4 6LG.
2. These terms and conditions will be deemed to have been accepted by you when you accept them during a checkout process, on the collection date or from the courier-verified date of delivery of the goods to you (whichever happens earlier) and will constitute the entire agreement between us and you.
3. These terms and conditions apply to the purchase and sale of Coilover Kits, Shortened Drop-Link Kits, Lowering Spring Kits, Wheel Spacers and any parts thereof (product(s)) between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
4. These terms and conditions are in addition to and are not affected by the Consumer Rights Act 2015.
1. Data relating to the identification of vehicles is as provided by the vehicle manufacturer. The use of trade names is solely for identification and descriptive purposes. Whilst every effort is made to accurately describe vehicle applications, variations may occur in OEM vehicle specifications which we may not be aware of. It is in your interest to be sure the vehicle is of standard specification and has received no previous modification(s) which may affect the installation of any of our products.
2. Specifications described are based on testing of standard production vehicles during the individual product's development. Any modifications or variations from vehicle standard specifications may cause the result of an installation to be different from that which is described in our advertised information. Variations will occur due to individual vehicle specifications and changes to standard vehicle specifications implemented by the vehicle manufacturer during its production lifespan.
3. All products are designed and tested for installation in UK-specification vehicles (this means vehicles supplied by an approved UK retailer appointed by the vehicle manufacturer). Vehicles supplied to markets outside the UK may have different specifications which could affect the installation and/or performance of the product. Prosport cannot accept liability for any issue arising from attempted installation into a non UK specification vehicle or vehicle which does not comply with the manufacturer’s standard UK specification due to a modification of the vehicle (such as, but not limited to, non-original-equipment wheel & tyre combinations, body-kits, etc).
4. A “business day or working day” means any day other than a Saturday, Sunday, public or bank holiday.
5. The headings in these Terms and Conditions are for convenience only and will not affect their interpretation.
6. Words imparting the singular number include the plural and vice-versa.
7. The description of the goods is set out in our sales documentation (this includes, but is not limited to: trade application lists, web shop listings, quotations and invoices), including the Prosport web site unless expressly changed in our application data. In accepting the description of the Goods, you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the Goods set out in our sales documentation are intended as a guide only.
8. We can make any changes to the specification of the Goods for any reason and/or requirement to conform to any applicable safety or other statutory or regulatory requirements. A change to the specification of any Prosport product does not imply or infer the existence of a fault in any previous specification.
9. The Retail Price (Price) of the goods is set out in our web shop and is deemed to be current at the date of your order or such other price as we may agree in writing.
10. If the cost of the Goods to us increases due to any factor beyond our control including, but not limited to, material costs, labour costs, alteration of exchange rates or duties, or changes to delivery rates, we can increase the Price prior to delivery.
11. Any increase in the Price under the clause above will only take place after we have told you about it.
13. The advertised Price is inclusive of fees for transportation / delivery of the product to the address provided by you, except in cases where additional delivery charges apply.
14. In the case of deliveries to addresses in the UK (England, Wales, Scotland and Northern Ireland), the advertised price is inclusive of any applicable VAT and other taxes or levies which are imposed or charged by any competent authority. Deliveries to all international addresses (i.e., any address not in the UK) may incur additional fees, duty or taxes at the point of entry into the destination country. By accepting these terms and conditions, you agree to pay any additional fees, duty or tax where applicable.
Cancellation and Alteration
16. Details of the Goods as described in the clause above (Goods) and set out in our sales documentation are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.
17. Any quotation (including any non-standard price negotiated in accordance with the clause on Price (above)) is valid for a period of 30 (thirty) days only from the date shown in it unless expressly withdrawn by us at an earlier time.
18. Either of us can cancel the order for any reason.
19. If the order is cancelled by you after the item has been dispatched from us, a handling charge of 15% will be applicable. Any credit issued in respect of a returned item will take the handling charge into account. Delivery charge(s) will not be refundable. An exception to this clause will apply if the goods are incorrectly supplied by us based on the information provided in your order.
20. You must pay the Price on placement of the order.
23. All payments must be made in British Pounds (GBP).
24. Both parties must pay all amounts due under these Terms and Conditions in full without any deduction or withholding except as required by law and neither party is entitled to assert any credit, set-off or counterclaim against the other in order to justify withholding payment of any such amount in whole or in part. Handling charges may be applied at a rate set by us on goods returned due to having been ordered incorrectly or no longer required.
25. We will arrange for the delivery of the Goods to the address specified on your order or as provided to us previously or to another location provided in writing.
26. Subject to the specific terms of any special delivery service, delivery can take place at any time of the day and must be accepted at any time between 8am to 8pm.
27. If you do not take delivery of the Goods we may, at our discretion and without prejudice to any other rights:
a. Store or arrange for the storage of the Goods and will charge you for all associated costs and expenses including, but not limited to, transportation, storage and insurance: and / or
b. Make arrangements for the redelivery of the Goods and will charge you for any costs of such redelivery
28. Any goods sent from Prosport Performance Ltd to an address outside the UK will be liable for local VAT, import duty and possibly administration fees (charges) on arrival at the destination port of entry (customs). Administration costs may be added to any taxes or duty charges by the parcel delivery company. Any taxes, duty and administration fees will need to be paid as instructed by the parcel delivery company before a package can be released for delivery to the recipient. Prosport Performance Ltd is unable to confirm the total value of the charges prior to dispatch of the goods. If the recipient does not pay the charges within a timeframe set by the parcel delivery company, it may result in the package being returned to Prosport Performance Ltd. If the parcel is returned to Prosport Performance Ltd and if re-delivery is requested, a further shipping charge will apply and a 10% handling charge will be added. The handling charge will be applied to the price of the goods. If re-delivery of a returned parcel is not required, the handling charge described above will be deducted from any refund. Any other costs incurred by Prosport in respect of a returned parcel will be added to any re-delivery charge or will be deducted from any refund in the event that re-delivery is not required. Prosport cannot be held liable for any delays in the shipping process.
29. In the case of re-delivery from the UK, clause 28 will apply in each case.
The following clauses (30 & 31) apply to all deliveries and shipping covered by clauses 25-29
30. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We will not be liable for any delay in delivery of the Goods that is caused by a circumstance beyond our control (including customs processing where applicable) or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
31. You agree that in providing a name, address and any contact details, we are authorised to pass those details on to a third-party delivery agent. Personal details may be used by Prosport only for marketing purposes. Your personal details will not be passed to any other third-party. You can opt out of receiving marketing communications at the time of ordering by checking the relevant box at the checkout stage.
32. If you are not satisfied with your product, then you are entitled to a full refund if it is returned within 30 days of the purchase date. If you have simply changed your mind or have purchased an item in error, you are also able to return your product to us in which case a handling charge of up to 10% may be applied depending upon the reason for the return. A returned product will need to be returned in its original packaging, be complete and will not have been installed. If the product has been installed, we may accept its return at our discretion.
33. In accepting these terms and conditions you agree:
I. To have the Prosport Performance Ltd product installed by a trained professional vehicle technician with the relevant training and/or experience in carrying out performance suspension modifications.
II. Only to use the product within its advertised ranges of adjustment.
III. That any modifications to the standard specification of the vehicle to which the product is installed including the removal or addition of components may affect the ride-height of the vehicle and therefore the advertised lowering effect may not be able to be achieved.
IV. That Prosport Performance Ltd cannot be held liable for any damage caused as a result of the installation of our product(s) on to a vehicle which has non-standard specification, including, but not limited to wheels and/or bodywork.
V. To only use the product for normal road-use, as would be understood by “Social, domestic and Pleasure + Commuting” in the sense of a declaration to an insurance company.
VI. To declare any modifications to your insurance company.
Limited Warranty Terms & Conditions and Claims Procedure.
Prosport products are manufactured and tested to comply with the strict standards required to achieve TUV and/or ISO certification¹. The certification process provides assurance that the product complies with stringent manufacturing, quality and performance standards. The certification and warranty require that the product is:
a. correctly installed only by a person who holds a recognised motor industry training certificate (NVQ, City & Guilds etc)
b. adjusted within the specified lowering range as described in the Prosport Coilover Application List
c. operated only under normal road traffic conditions
Because of the high standards required to achieve TUV & ISO certification, Prosport is able to provide a 12-Month warranty on the LZT-Line and 24-Months on the DZT-Line ranges of Prosport Coilover Kits. Prosport Lowering Spring Kits carry a warranty valid until the product purchaser’s ownership of the vehicle ends.
All claims must be initiated by contacting the supplying Prosport Performance Ltd retailer.
Any component which is the subject of a Warranty Claim will need to be inspected by Prosport Performance Ltd. Warranty liability will only be established after inspection of the claimed part has been carried out. The claim item will need to be sent to Prosport for inspection and testing. There are two options for progressing a claim:
1. Replacement parts can be supplied on payment of a deposit for the individual component(s). The deposit amount will be set by Prosport depending upon the particular component involved. The customer will need to arrange to send the claim item to Prosport for inspection. If a manufacturing defect can be confirmed on inspection by Prosport, the deposit payment will be refunded within 5 working days of receipt of: (a) the claim item and (b) a fully completed claim form.
2. Alternatively, products can be returned to Prosport for inspection and be repaired or replaced if required. If no manufacturing defect exists, the supply of a replacement item will be chargeable at the retail price for the individual component, or the claim part can be returned.
In cases 1 and 2 above, a claim form/technical information sheet will need to be completed in full and before removal of the claimed part(s). The completed claim form must be returned with the claim part.
The warranty provides cover for all components supplied in a Prosport product, purchased from an approved Prosport distributor, and installed by a trained professional installer, against a manufacturing defect causing failure of a component within the warranty period. The warranty period starts from the original purchase date. Proof of purchase will be required.
The warranty does not cover damage caused to any component due to incorrect installation procedures, accident, impact, misuse, failure due to incorrect adjustment, corrosion, surface finish or normal wear and tear.
The warranty does not cover any labour costs and/or consequential damage whether directly or indirectly caused as a result of the installation of any Prosport Performance Ltd product.
Carriage charges for the delivery of the replacement parts and for the return of the claim part are not covered by the warranty. However, in the event of a valid claim, we may offer a full or partial refund of these costs at our discretion and on provision of a VAT invoice from a recognised courier.
Proof of purchase and installation will be required in the event of any claim.
The warranty will be invalidated if the vehicle is used for: Racing, Rallying, Hillclimbing, Autotests, Drifting, Track Days or any other competitive Motorsport.
Please make sure that ALL information requested by Prosport is provided, this will help to make sure any claims are dealt with efficiently. If any information requested is missing, it can delay the claims process or cause a claim to be rejected.
* TUV certification is pending on some kits, product sales information will confirm TUV status.