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Returns Information
Warranty Terms and Conditions
Returns
If you have purchased an item from one of our independent retailers, please contact them in the first instance to discuss the return.
The following information relates to purchases made via the Prosport Performance Ltd website (www.prosportperformance.co.uk).
We make every effort to describe our products carefully and accurately, so we fully expect your Prosport product to deliver the results you expect.
We understand that circumstances can change and sometimes you will need to return a product.
If you are not satisfied with your product for any reason, then you can request a refund if you return it to Prosport within 30 days of the purchase date.
In this case, it would help us if you could include a brief note to tell us why you are returning the item.
To ensure you receive a full refund, you need to return the product in its original or suitable packaging, and make sure it is complete, undamaged, and has not been installed.
Please take care to protect the product for its return journey to avoid causing damage to the components.
If you have installed the product, please contact us because, in some cases, we may accept the return of a product that you have fitted to a vehicle.
In the case of an erroneous purchase, if you have fully or partially installed the product, we may deduct refurbishment costs from any refund.
We cannot refund any labour charges related to the fitting or removal of any product.
If you have simply changed your mind, purchased an item in error, or experienced a change in circumstances, you can also return your product to us within 30 days of purchase.
For change of mind or purchases made in error, we will apply a handling charge. Please also note that for returns of this type, we will not refund any delivery charges paid.
Please send returns via a tracked service for your peace of mind.
There are several online comparison websites such as Parcel2Go, Parcelcompare, Parcelhero etc. that can be used to obtain prices and arrange a return.
When returning a product for any reason, please make sure you include a note containing your order number and contact details (name, address and email) along with details of the reason for returning the item. This will allow us to process your return with the minimum of delay.
A return reference is not required – the information requested above will be sufficient.
Returns address:
Prosport Performance Ltd,
Unit 4 Hurricane Close,
Old Sarum,
Salisbury,
SP4 6LG.
* Coilover Kit Handling Charge: 5%
* Lowering Spring Handling Charge: 7.5%
* Coilover Kit Components: 7.5%
Limited Warranty Terms and Claims Procedure.
Please note: if you have purchased your product from a Prosport retailer and wish to raise a claim, we recommend contacting the seller in the first instance as they may have their own policy for dealing with claims.
Definitions of words used in these terms and conditions:
The words “we, us, our” refer to Prosport Performance Ltd (Prosport)
The words “you, your” will refer to and be relevant to any person wishing to make a warranty claim on a Prosport product they have purchased
The words “product, products, kit” will refer to the product you have purchased.
Introduction:
The warranty offered on Prosport products complies with and is in addition to your statutory rights as a consumer as set out in the Consumer Rights Act 2015. All claims will be treated fairly in accordance with our terms and conditions as set out below:
Prosport products are manufactured and tested to comply with the strict standards required to achieve TUV and/or ISO certification. The certification process provides assurance that the product complies with stringent manufacturing, quality, and performance standards. The certification and the warranty are valid when:
a. the product is correctly installed only by a person who holds a recognised motor industry training certificate (NVQ, City & Guilds etc)
b. in the case of ride height adjustable Coilovers, the product is adjusted within the specified lowering range as described in the product information displayed on the Prosport Performance Ltd website (the website).
c. the product is used only on public roads under normal road traffic conditions.
Because of the high standards required to achieve TUV & ISO certification, Prosport can provide a minimum of a 12-Month warranty on Prosport Coilover Kits. The product listing information on the website will contain details of the warranty period* applicable to each product.
Prosport Lowering Spring Kits carry a warranty which is valid until the original product purchaser’s ownership ends*.
* UK Customers only – if you live outside of the UK, please ask for details.
Claim procedure:
Any component which is the subject of a Warranty Claim will need to be inspected by Prosport Performance Ltd. Warranty liability will only be established after inspection of the claimed part has been carried out. The claim item will need to be sent to Prosport for inspection and testing. There are two options for progressing a claim:
Option 1. Replacement parts can be supplied on payment of a deposit for the individual component(s). The deposit amount will be set by Prosport depending upon the particular component involved. You will need to arrange to send the claim item to Prosport for inspection (see return address below). If a manufacturing defect can be confirmed on inspection by Prosport, the deposit payment will be refunded within 5 working days of receipt of the claim item and completed claim form.
Option 2. Alternatively, if it is possible to do so, a claim item can be removed from the vehicle and returned to Prosport for inspection and repair or replacement if required. If no manufacturing defect exists, the supply of a replacement item will be chargeable at the retail price for the individual component, or the claim part can be returned.
In the case of options 1 and 2 above, a Technical Information & Claim Form (form) will need to be completed in full before removal of the claimed part(s). The completed form must be returned with the claim part. A claim may be rejected or delayed if the form is incorrectly completed or not provided.
Additional warranty information:
The warranty provides cover for all components supplied in a Prosport product, purchased from an approved Prosport distributor, and installed by a trained professional installer, against a manufacturing defect causing failure of a component within the warranty period. The warranty period starts from the original purchase date. Proof of purchase or your order number will be required in order to verify the purchase date.
The warranty does not cover: damage caused to any component due to incorrect installation procedures and/or failure to follow the general fitting instructions published on this website – see the link at the bottom of this page, damage sustained as a result of a road traffic accident, damage sustained as a result of any impact or misuse, failure due to incorrect adjustment of the product, corrosion, surface finish or normal wear and tear.
The warranty does not cover any labour costs and/or consequential damage whether directly or indirectly caused as a result of the installation of any Prosport Performance Ltd product.
Carriage charges for the delivery of the replacement parts and for the return of the claim part are not covered by the warranty.
Proof of professional installation, as described above, will be required in the event of any claim.
The warranty will be invalidated if the vehicle is used for: Racing, Rallying, Hillclimbing, Autotests, Drifting, Track Days or any other competitive Motorsport.
Please make sure that ALL information requested by Prosport is provided, this will help to make sure any claims are dealt with efficiently. If any requested information is missing, it can delay the claims process or cause a claim to be rejected.
All relevant parts must be included with the claim item (for example, nuts, bolts etc).
The warranty is not transferrable.
Please send the claim item to:
Prosport Performance Ltd,
Unit 4 Hurricane Close,
Old Sarum,
Salisbury,
UK,
SP4 6LG
Link to page displaying General Fitting Instructions: Click Here