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What is this Privacy Policy for? Updated for GDPR regulations 01 May 2018.

This privacy policy is for this website www.prosportperformance.co.uk and served by Prosport Performance Ltd and governs the privacy of its users who choose to use it.

This is the privacy policy adopted by Prosport Performance Ltd (us, we, our) and is intended to clarify what we do with personal data (data) provided to us either via authorised retailers (retailer) of our products or direct from purchasers of our products (you, your). It is our intention to fully comply with the GDPR.

Personal Data

What Information is being collected?

We will collect your name (not necessarily your full name), address, telephone number and/or email address. It is not essential that phone numbers and email addresses are provided.

Who is collecting it?

Personal data will be collected by the retailer and forwarded to us or can be provided directly to us.

How is it collected?

Your data can be collected via an email sent by you, by an online order form, verbally during a telephone conversation or in writing.

Your data can be forwarded to us by the retailer if required.

Why is it being collected?

Your data is needed to process an order for one of our products, in order that it can be delivered to you.  

Who will it be shared with?

Your data will only be shared with a third-party delivery company and is only used for the purpose of delivery of your order.

How will it be used?

                Your data will only be used by us for arranging delivery of your order.

The delivery company will use any contact information provided by you to inform you of the progress of your delivery and for no other reason.

                Your data will not be passed to any other organisation or person.

                Your data will not be used for marketing purposes by us unless you agree to such use.

Your data will be kept for a minimum of 6 years, after which you can ask us to destroy your information.

Your data may be used to contact you if there is a need to advise you of any product recall, or amendment to recommended use on safety grounds.

Your right of access to your data.

                You have the right to:

a.       Request to see a copy of your data that we hold on file

b.       Request that we delete your information from our files

To do this, we will need you to send us a photocopy of your passport or other photo ID, certified by a solicitor or similar person, and a current utility bill.

If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO). https://ico.org.uk/

Our Data Protection Officer is Andrew Loader and you can contact them at This email address is being protected from spambots. You need JavaScript enabled to view it.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information http://www.google.com/privacy.html .

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but we advise users using such form to email processes that they do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates but only if this was made clear to you and your express permission was granted when submitting any form to email process. Or whereby you the consumer have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights in regard to receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.

The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note they click on external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Adverts and Sponsored Links

This website may contain sponsored links and adverts. These will typically be served through our advertising partners, to whom may have detailed privacy policies relating directly to the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals sent from this website. This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned. Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively.

Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Shortened Links in Social Media

This website and its owners through their social media platform accounts may share web links to relevant web pages. By default some social media platforms shorten lengthy urls (web addresses). This is an example: http://bit.ly/zyVUBo. Users are advised to take caution and good judgement before clicking any shortened urls published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine urls are published many social media platforms are prone to spam and hacking and therefore this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

v.1.1 May 2018 Prosport Performance Ltd, Old Sarum, Salisbury, UK, SP4 6LG

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