PRIVACY POLICY

Our Company is Prosport Performance Ltd (we, us, our), the business operates from and is based at Unit 4 Hurricane Close, Old Sarum, Salisbury, Wiltshire, UK, SP4 6LG (our address). This privacy policy will explain how our organization uses the personal data we collect from our customers (you, your) when you interact with our website or make any purchase from us.

Topics:

What data do we collect?

How do we collect your data?

How will we use your data?

How do we store your data?

Marketing

What are your data protection rights?

What are cookies?

How do we use cookies?

What types of cookies do we use?

How to manage your cookies

Privacy policies of other websites

Changes to our privacy policy

How to contact us

How to contact the appropriate authorities

What data do we collect?

We collect the following data:

• Personal identification information (Name, email address, phone number, etc.)

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser’s cookies.

• Our Company may also receive your data indirectly from the following sources:

Social media platforms, payment processors, authorised Prosport retailers, or when you give us any personal details verbally or in writing, including email.

How will we use your data?

We collect your data so that we can:

• Process your order and manage your account.

• Email you with special offers on other products and services we think you might like.

• Provide GDPR compliant delivery companies with your details in order to deliver your order.

We do not share your data with any third-party marketing companies.

When we process your order, we may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

We securely store your data at our offices at our address or on our website server. All data is protected by Norton Internet Security Suite or encryption.

We will keep your name, address, phone number and email address for 10 years. Once this time period has expired, we will delete your data by removing it from our server.

Marketing

We would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing communications, you may opt out at any time.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please tell us by emailing: This email address is being protected from spambots. You need JavaScript enabled to view it.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. 

If you would like to exercise any of these rights, please contact us at:

email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or call us on: 01722 323004

Or write to us at our address

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in

• Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

How to manage cookies

You can set your browser not to accept cookies, and you can find information online on how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

This privacy policy only applies to the Prosport website which does not contain links to any other website(s). 

Changes to our privacy policy

We keep our privacy policy under regular review and place any updates on this web page. This privacy policy was last updated on 15 September 2021.

How to contact us

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Or call us on: 01722 323004

Or write to us at our address

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Email: https://ico.org.uk/global/contact-us/email

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF

Resources & Further Information

• Data Protection Act, 1998
• Privacy and Electronic Communications Regulations, 2003
• Twitter Privacy Policy
• Facebook Privacy Policy
• Google Privacy Policy
• Information Commissioner's Office

v.3.3 August 2023 Prosport Performance Ltd, Old Sarum, Salisbury, UK, SP4 6LG