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Returns Policy

If you are not satisfied with the quality of your item, then you are entitled to a full refund if it is returned within 30 days of the purchase date. It would help us if you can include a brief note to tell us why you are returning an item.

If you have simply changed your mind or have purchased an item in error, you are also able to return your product to us. A handling charge of up to 10% may be applied depending upon the reason for the return.

For all returns, the product will need to be returned in its original packaging, be complete and must not have been installed. In some cases, we may accept the return of a product which has been installed, the refund would reflect any refurbishment costs required to return the goods to new condition.

Returns should be sent to: Prosport Performance Ltd, Unit 4 Hurricane Close, Old Sarum, Salisbury, SP4 6LG.

Limited Warranty Terms and Claims Procedure.

Prosport products are manufactured and tested to comply with the strict standards required to achieve TUV and/or ISO certification¹. The certification process provides assurance that the product complies with stringent manufacturing, quality and performance standards. The certification and warranty require that the product is:

a. correctly installed only by a person who holds a recognised motor industry training certificate (NVQ, City & Guilds etc)

b. adjusted within the specified lowering range as described in the Prosport Coilover Application List

c. operated only under normal road traffic conditions

Because of the high standards required to achieve TUV & ISO certification, Prosport is able to provide a 12-Month warranty on the LZT-Line and 24-Months on the DZT-Line ranges of Prosport Coilover Kits. Prosport Lowering Spring Kits carry a warranty valid until the product purchaser’s ownership of the vehicle ends.

All claims must be initiated by contacting the supplying Prosport Performance Ltd retailer.

Any component which is the subject of a Warranty Claim will need to be inspected by Prosport Performance Ltd. Warranty liability will only be established after inspection of the claimed part has been carried out. The claim item will need to be sent to Prosport for inspection and testing. There are two options for progressing a claim:

1. Replacement parts can be supplied on payment of a deposit for the individual component(s). The deposit amount will be set by Prosport depending upon the particular component involved. The customer will need to arrange to send the claim item to Prosport for inspection. If a manufacturing defect can be confirmed on inspection by Prosport, the deposit payment will be refunded within 5 working days of receipt of: (a) the claim item and (b) a fully completed claim form.

2. Alternatively, products can be returned to Prosport for inspection and be repaired or replaced if required. If no manufacturing defect exists, the supply of a replacement item will be chargeable at the retail price for the individual component, or the claim part can be returned.

In cases 1 and 2 above, a claim form/technical information sheet will need to be completed in full and before removal of the claimed part(s). The completed claim form must be returned with the claim part.

The warranty provides cover for all components supplied in a Prosport product, purchased from an approved Prosport distributor, and installed by a trained professional installer, against a manufacturing defect causing failure of a component within the warranty period. The warranty period starts from the original purchase date. Proof of purchase will be required.

The warranty does not cover damage caused to any component due to incorrect installation procedures, accident, impact, misuse, failure due to incorrect adjustment, corrosion, surface finish or normal wear and tear.

The warranty does not cover any labour costs and/or consequential damage whether directly or indirectly caused as a result of the installation of any Prosport Performance Ltd product. 

Carriage charges for the delivery of the replacement parts and for the return of the claim part are not covered by the warranty. However, in the event of a valid claim, we may offer a full or partial refund of these costs at our discretion and on provision of a VAT invoice from a recognised courier.

Proof of purchase and installation will be required in the event of any claim.

The warranty will be invalidated if the vehicle is used for: Racing, Rallying, Hillclimbing, Autotests, Drifting, Track Days or any other competitive Motorsport.

Please make sure that ALL information requested by Prosport is provided, this will help to make sure any claims are dealt with efficiently. If any information requested is missing, it can delay the claims process or cause a claim to be rejected.

* TUV certification is pending on some kits, product sales information will confirm TUV status.

 

Warranty periods:

Prosport LZT-Line Coilovers: 12 months

Prosport DZT-Line Coilovers: 24 months²

Prosport Lowering Spring Kits: Lifetime (remaining period of kit purchaser's ownership of the vehicle)

Spacer Kits: 12 Months

Drop link kits: 12 Months / 12000 miles.

 

¹ All of our products are manufactured and designed to be of the same quality however not all have current TüV certification. The web shop product listings will include confirmation of whether the kit has TüV or ISO 9001:2015 certification.

² UK residents only 

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