We make every effort to describe our products carefully and accurately, so your Prosport product should provide the results you are expecting. However, we do understand that circumstances can change and sometimes a return will be required.
If you are not satisfied with your product for any reason, then you are entitled to a full refund if it is returned to Prosport within 30 days of the purchase date. In this case, it would help us if you can include a brief note to tell us why you are returning an item. To make sure you receive a full refund, the product will need to be returned in its original, or suitable packaging, be complete, undamaged, and must not have been installed. Please take care to ensure the product is well protected for its return journey, to avoid damage being caused to the components.
If the product has been installed, please contact us as, in some cases, we may accept the return of a product which has been fitted to a vehicle.
If you have simply changed your mind or have purchased an item in error, you are also able to return your product to us. A handling charge of up to 5% may be applied depending on the reason for the return.
Please send returns on a tracked service for your peace-of-mind. There are some excellent online parcel delivery comparison sites that you can use to make sure you get the best value shipping for your return.
Prosport Performance Ltd,
Unit 4 Hurricane Close,
Limited Warranty Terms and Claims Procedure
(these terms will apply to all sales completed through the Prosport website: prosportperformance.co.uk. If you have purchased a product from a Prosport retailer, please contact us)
Definitions of words used in these terms and conditions:
The words “we, us, our” refer to Prosport Performance Ltd (Prosport)
The words “you, your” will refer and be relevant to any person wishing to make a warranty claim on a Prosport product they have purchased
The words “product, products, kit” will refer to the product you have purchased
All claims will be fairly treated in accordance with our terms and conditions as set out below:
Prosport products are manufactured and tested to comply with the strict standards required to achieve TUV and/or ISO certification. The certification process provides assurance that the product complies with stringent manufacturing, quality, and performance standards. The certification and the warranty are valid when:
a. the product is correctly installed only by a person who holds a recognised motor industry training certificate (NVQ, City & Guilds etc)
b. the product is adjusted within the specified lowering range as described in the product information displayed on the Prosport Performance Ltd website (the website).
c. the product is used only on public roads under normal road traffic conditions.
Because of the high standards required to achieve TUV & ISO certification, Prosport can provide a minimum of a 12-Month warranty on the LZT-Line and 12-Months on the DZT-Line ranges of Prosport Coilover Kits. The product listing information on the website will contain details of the warranty period applicable to each product. Prosport Lowering Spring Kits carry a warranty valid until the product purchaser’s ownership of the vehicle ends. Shortened drop links carry a 12-month warranty. All cover relates to failure of a component in the supplied product caused by a manufacturing defect.
Any component which is the subject of a Warranty Claim will need to be inspected by Prosport Performance Ltd. Warranty liability will only be established after inspection of the claimed part has been carried out. The claim item will need to be sent to Prosport for inspection and testing. There are two options for progressing a claim:
1. Replacement parts can be supplied on payment of a deposit for the individual component(s). The deposit amount will be set by Prosport depending upon the particular component involved. The customer will need to arrange to send the claim item to Prosport for inspection (see return address below). If a manufacturing defect can be confirmed on inspection by Prosport, the deposit payment will be refunded within 5 working days of receipt of the claim item.
2. Alternatively, if it is possible to do so, a claim item can be removed from the vehicle and be returned to Prosport for inspection and repair or replacement if required. If no manufacturing defect exists, the supply of a replacement item will be chargeable at the retail price for the individual component, or the claim part can be returned.
In cases 1 and 2 above, a Technical Information & Claim Form (form) will need to be completed in full and before removal of the claimed part(s). The completed claim form must be returned with the claim part. A claim may be rejected or delayed if the form is incorrectly completed or not provided.
Additional warranty information:
The warranty provides cover for all components supplied in a Prosport product, purchased from an approved Prosport distributor, and installed by a trained professional installer, against a manufacturing defect causing failure of a component within the warranty period. The warranty period starts from the original purchase date. Proof of purchase or your order number will be required in order to verify the purchase date.
The warranty does not cover: damage caused to any component due to incorrect installation procedures, damage sustained as a result of a road traffic accident, damage sustained as a result of any impact or misuse, failure due to incorrect adjustment of the product, corrosion, surface finish or normal wear and tear.
The warranty does not cover any labour costs and/or consequential damage whether directly or indirectly caused as a result of the installation of any Prosport Performance Ltd product.
Carriage charges for the delivery of the replacement parts and for the return of the claim part are not covered by the warranty.
Proof of professional installation, as described above, will be required in the event of any claim.
The warranty will be invalidated if the vehicle is used for: Racing, Rallying, Hillclimbing, Autotests, Drifting, Track Days or any other competitive Motorsport.
Please make sure that ALL information requested by Prosport is provided, this will help to make sure any claims are dealt with efficiently. If any information requested is missing, it can delay the claims process or cause a claim to be rejected.
All relevant parts must be included with the claim item (for example, nuts, bolts etc).
Please send the claim item to:
Prosport Performance Ltd,
Unit 4 Hurricane Close,
Prosport LZT-Line Coilovers: 12 months (unless stated otherwise)
Prosport DZT-Line Coilovers: 12 months (unless stated otherwise)
Prosport Lowering Spring Kits: Lifetime (remaining period of product purchaser's ownership of the vehicle)
Spacer Kits: 12 Months
Drop link kits: 12 Months / 9000 miles (whichever is sooner).
¹ All of our products are manufactured and designed to be of the same quality however not all have current TUV certification. The web shop product listings will include confirmation of whether the kit has TUV or ISO 9001:2015 certification.
² UK residents only