If you are not happy with your item, then you are entitled to a full refund (including the original postage cost) if it is returned within 14 days. It would help us if you can include a brief note to tell us why you are returning an item.
If you have simply changed your mind or have purchased an item in error then you have to cover return shipping costs (we suggest using a trackable method). The product will need to be returned in its original packaging, be complete and must not have been installed. A handling charge of up to 15% may be applied.
However; if you are returning the item because it is damaged on receipt, faulty or in any way not as described, then you will not be responsible for the return postage (proof of damage will be required).
Returns should be sent to: Prosport Performance Ltd, Unit 4 Hurricane Close, Old Sarum, Salisbury, SP4 6LG.
Limited Warranty Terms and Claims Procedure.
Prosport products are manufactured and tested to comply with the strict standards required to achieve TUV and/or ISO certification*. The certification process provides assurance that the product complies with stringent manufacturing, quality and performance standards. The certification and warranty require that the product is:
a. correctly installed only by a person who holds a recognised motor industry training certificate (NVQ, City & Guilds etc)
b. adjusted within the specified lowering range as described in the Prosport Coilover Application List
c. operated only under normal road traffic conditions
Because of the high standards required to achieve TUV & ISO certification, Prosport is able to provide a 12-Month warranty on the LZT-Line and 24-Months on the DZT-Line ranges of Prosport Coilover Kits. Prosport Lowering Spring Kits carry a warranty valid until the product purchaser’s ownership of the vehicle ends.
All claims must be initiated by contacting the supplying Prosport Performance Ltd retailer.
Any component which is the subject of a Warranty Claim will need to be inspected by Prosport Performance Ltd. Warranty liability will only be established after inspection of the claimed part has been carried out. The claim item will need to be sent to Prosport for inspection and testing. There are two options for progressing a claim:
1. Replacement parts can be supplied on payment of a deposit for the individual component(s). The deposit amount will be set by Prosport depending upon the particular component involved. The customer will need to arrange to send the claim item to Prosport for inspection. If a manufacturing defect can be confirmed on inspection by Prosport, the deposit payment will be refunded within 5 working days of receipt of: (a) the claim item and (b) a fully completed claim form.
2. Alternatively, products can be returned to Prosport for inspection and be repaired or replaced if required. If no manufacturing defect exists, the supply of a replacement item will be chargeable at the retail price for the individual component.
In cases 1 and 2 above, a claim form/technical information sheet will need to be completed IN FULL and BEFORE removal of the claimed part(s). The completed claim form must be returned with the claim part.
The warranty provides cover for all components supplied in a Prosport product, purchased from an approved Prosport distributor, and installed by a trained professional installer, against a manufacturing defect causing a failure within the warranty period. The warranty period starts from the original purchase date. Proof of purchase will be required.
The warranty does not cover damage caused to any component due to incorrect installation procedures, accident, impact, misuse, incorrect adjustment or normal wear and tear.
The warranty does not cover any postage costs, labour costs and/or consequential damage whether directly or indirectly caused as a result of the installation of any Prosport Performance Ltd product.
Proof of purchase and installation will be required in the event of any claim.
The warranty will be invalidated if the vehicle is used for: Racing, Rallying, Hillclimbing, Autotests, Drifting, Track Days or any other competitive Motorsport.
Please make sure that ALL information requested by Prosport is provided, this will help to make sure any claims are dealt with efficiently. If any information requested is missing, it can delay the claims process or cause a claim to be rejected.
* TUV certification is pending on some kits, product sales information will confirm TUV status.
Prosport LZT-Line Coilovers: 12 months
Prosport DZT-Line Coilovers: 24 months²
Prosport Lowering Spring Kits: Lifetime (remaining period of kit purchaser's ownership of the vehicle)
Spacer Kits: 12 Months
Drop link kits: 12 Months / 12000 miles.
¹ All of our products are manufactured and designed to be of the same quality however not all have current TüV certification. The web shop product listings will include confirmation of whether the kit has TüV or ISO 9001:2015 certification.
² UK residents only